Terms of service

Effective Date: 06.05.25

These Terms of Service govern your access to and use of the VIANELLE website, as well as any orders placed through it. By accessing, browsing, or purchasing from this site, you agree to comply with the following terms and conditions. Please read them carefully.

1. Company Details

This website is operated by: PPB SOLUTION UNI LDA
VAT: PT517335794
Address: Rua Coronel Cândido Teles 11 - 1º Dt, 3830-126 Ílhavo, Portugal
Email: info@vianelle.com

2. Eligibility

You must be at least 18 years of age or of legal age in your country to make a purchase on this website.

3. Product Availability and Accuracy

All products on the website are subject to availability. We strive to provide accurate product descriptions, images, and pricing, but cannot guarantee that all content is entirely error-free. In the event of an error, we reserve the right to correct it and cancel or adjust affected orders with notice to the customer.

4. Order Processing and Shipping

4.1 Order Handling
Orders are processed within 1–3 business days.

4.2 Shipping Times
All VIANELLE products are made-to-order and shipped from outside the European Union. Estimated delivery times range between 8 to 20 business days, depending on destination.

4.3 Shipping Destinations
We ship to most countries worldwide. We do not ship to Portugal or to any country that requires VAT to be collected at the point of sale.

4.4 Shipping Fees
Shipping costs are calculated at checkout based on your shipping address. Expedited shipping or priority options may be available for an additional charge.

4.5 Delivery Responsibility
Once the product has been dispatched, VIANELLE is not responsible for delays or fees caused by customs, import regulations, or force majeure events.

5. VAT, Import Duties & Taxes

5.1 VAT-Free Pricing
All prices listed on the VIANELLE website are exclusive of VAT (Value Added Tax), customs duties, and any local import taxes.

5.2 Customer Responsibility
As our products are shipped directly from outside the EU, the customer is solely responsible for paying any applicable VAT, import duties, or customs clearance fees upon delivery. These fees are not included in the product or shipping price.

5.3 Refused Shipments
If a shipment is refused due to unpaid import taxes or duties, VIANELLE reserves the right to deduct original shipping and handling costs from any refund issued.

6. Returns and Exchanges

6.1 Return Policy

You may return items within 30 calendar days of receiving them. Returned items must be unused, in original packaging, and include all tags and accessories. Used, worn, or damaged items will not be refunded.

6.2 Return Shipping

The customer is responsible for return shipping costs. We recommend using a tracked shipping method.

6.3 Refunds

Approved refunds will be issued to the original payment method, excluding original shipping costs.

6.4 Exchanges

We do not process direct exchanges. To change size or color, you must return the item and place a new order.
However, if you provide proof of return shipping cost, we will issue a voucher of equal value for future use.

6.5 Shipping Cost Reimbursement

We only reimburse shipping costs in the case of defective items. If a product arrives damaged or with a manufacturing fault and you choose to exchange it, we will issue a voucher equivalent to the shipping cost upon receipt of a valid shipping receipt.
Please note: We do not reimburse any shipping costs for voluntary returns.

7. Order Cancellation by VIANELLE

We reserve the right to cancel any order at our sole discretion for reasons including but not limited to:

Fraudulent or suspicious activity

Incorrect pricing or product information

Unavailability of product

Failure to comply with these Terms of Service

In such cases, any payment received will be refunded in full.

8. Payment Terms

We accept major credit and debit cards, as well as other secure payment options provided at checkout. All transactions are processed in Euros (€).

9. Intellectual Property

All content on the VIANELLE website including but not limited to images, text, logos, and design elements are the intellectual property of PPB SOLUTION UNI LDA and may not be copied, reproduced, or used without prior written consent.

10. Limitation of Liability

PPB SOLUTION UNI LDA shall not be held liable for indirect, incidental, or consequential damages that result from the use or inability to use the website or products, including but not limited to delivery delays, customs issues, or product misuse.

We shall not be held responsible for:

  • Delays caused by third-party couriers
  • Acts of nature, strikes, or governmental restrictions
  • Product performance deviating from subjective expectations

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Portugal. All disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Aveiro, Portugal.

12. Amendments

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at: Email: info@vianelle.com Free Phone Number: +1 (800) 346-2103
Company: PPB SOLUTION UNI LDA
Address: Rua Coronel Cândido Teles 11 - 1º Dt, 3830-126 Ílhavo, Portugal