Privacy policy

At VIANELLE, we deeply value your privacy and are fully committed to protecting your personal data. This policy outlines how we collect, use, and safeguard the information you provide as a customer.

Data Controller:
VIANELLE – Shoes with Soul
Official website: www.vianelle.com
Contact email: info@vianelle.com

1. Data Collection
We collect personal data that you voluntarily provide when placing an order, subscribing to our newsletter, or filling out forms on our website. This may include your name, address, email, phone number, and payment details.

2. Purpose of Data Use
We use your data exclusively to:

Process and deliver your orders

Manage customer service interactions

Share news, campaigns, or promotions (if you have opted in)

Improve your browsing experience on our website

3. Data Sharing
Your data may be shared with essential third-party services that support the operation of our store (such as payment processors, logistics providers, and marketing platforms), always under strict data protection standards.

4. Your Rights
You have the right to access, correct, delete, or restrict the use of your personal data at any time. To exercise these rights, please contact us at info@vianelle.com.

5. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.

6. Cookies
We use cookies to enhance your browsing experience. You can manage your cookie preferences directly through your browser settings.

7. Policy Updates
We reserve the right to update this Privacy Policy at any time. We recommend reviewing it regularly to stay informed about how your data is protected.