Exchanges & Returns ( Refund ) Policy

A) Exchanges

We offer a 30-day exchange period, but shipping costs are not covered by default. If the size doesn't fit, you can request an exchange by contacting us at info@vianelle.com within 30 days of delivery. We will send you all necessary instructions by email.

1 – You may exchange your item for another size, color, or product of equal value, or request a voucher for the value of the product(s) to use on our online store.

2 – Shipping costs for exchanges must be paid by the customer. However, if you send us proof of shipping costs (receipt), we will issue a voucher of the same value to use on a future purchase.

B) Returns

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us at info@vianelle.com within 30 days of delivery and we’ll assist you with the return process.

1 – We refund the value of the item(s), but not the original shipping costs.

2 – Return shipping is paid by the customer. The item(s) must be sent to:

Rua Coronel Cândido Teles 11 - 1 DT, 3830-126 Ílhavo, PORTUGAL

Customers must notify us when the return has been shipped. If not, the return will not be accepted.

3 – Refunds will only be processed after our refund department has received and inspected the returned item(s).

4 – Products must be returned in their original condition and packaging. Keep all receipts.

5 – The refund (excluding shipping) will be processed via credit card or PayPal, according to the original payment method.

C) Shipping Reimbursement Policy

We only cover return or exchange shipping costs in the case of defective or damaged products. In such cases, the customer must send us clear photographic evidence of the defect within 30 days.

If the item is confirmed to be defective and the customer chooses an exchange, we will issue a voucher for the shipping cost upon receipt of a valid shipping receipt.

Please note: We do not reimburse any shipping costs in the case of voluntary returns or size/color exchanges without defect.